Terms and Conditions - TrailRiders

Terms and Conditions

By accessing and using the TrailRiders website and booking our off-road tours, you agree to the following terms and conditions. These terms apply to all users of the site, including browsers, vendors, customers, and others. Please read these terms carefully before proceeding.

Bookings and Payments

All bookings for off-road tours must be made in advance through our website or over the phone. Payments are required in full at the time of booking to confirm your reservation. TrailRiders accepts major credit cards and other approved payment methods. If payment is not received, your booking will not be confirmed. All prices listed are inclusive of applicable taxes unless otherwise stated.

Cancellations and Refunds

Customers may cancel or reschedule a booking up to 48 hours before the scheduled tour for a full refund. Cancellations made less than 48 hours before the tour are non-refundable. In the event of severe weather or other unforeseen circumstances, TrailRiders reserves the right to cancel tours for safety reasons. In such cases, customers will be given the option to reschedule or receive a full refund.

Customer Responsibilities

Participants must arrive at the designated location at least 15 minutes before the tour starts. Late arrivals may not be accommodated, and no refunds will be issued for missed tours. All participants are required to wear the provided safety gear, including helmets, and follow the instructions of our guides. TrailRiders reserves the right to refuse service to any participant who appears intoxicated or unfit for the activity.

Contact Us

If you have any questions regarding these terms and conditions, please contact us at [email protected].